Privacy Policy

Effective date: September 5th, 2026 · Last updated: September 5th, 2026

This Privacy Policy explains how Teve ("Teve", "we", "us"), a live video streaming and broadcasting platform operated by Siman Tech, collects, uses, discloses and safeguards information when you visit teve.ca, use the Teve application at app.teve.ca, or use our API (together, the "Service").

By using the Service you agree to this Policy. If you do not agree, please do not use the Service.

1. Information we collect

Information you provide

  • Account information — username, email address and password (stored hashed). If you sign in with Google or Apple, we receive basic profile information from that provider.
  • Billing information — plan selection and billing contact details. Card and payment data is collected and processed directly by Stripe; we do not store full card numbers.
  • Content you upload — live stream metadata (names, descriptions), video-on-demand files, thumbnails, captions, playlists, IPTV channel data and white-label branding assets (logo, brand name).
  • Support communications — the content of support tickets, replies and emails you send us.
  • Configuration data — custom domains, DNS records you add, and credentials you enter for third-party CDN providers (stored to operate the integration on your behalf).

Information collected automatically

  • Usage and log data — API requests, dashboard actions, IP address, browser and device type, timestamps, and error logs.
  • Streaming and delivery data — stream connection events, ingest status, transcoding activity, failover activity, storage and bandwidth usage against your plan limits.
  • Viewer analytics — aggregate metrics about playback of your streams and videos, such as watch time, sessions, unique viewers and bandwidth. Where this includes viewer IP addresses or approximate location, it is processed to produce these aggregate reports and for security.
  • Cookies and similar technologies — used to keep you signed in, remember preferences, and understand site usage. See "Cookies" below.

2. How we use information

  • Provide, operate, maintain and secure the Service, including ingest, transcoding, delivery, VOD storage, scheduling, failover, IPTV, CDN routing and white-label branding.
  • Create and manage your account and authenticate API keys and sessions.
  • Process subscriptions, payments, renewals, upgrades, downgrades and cancellations through Stripe.
  • Enforce plan limits (streams, storage, bandwidth, IPTV channels) and monetization and feature entitlements.
  • Produce analytics and usage reports for your account.
  • Respond to support requests and send service, security and transactional emails.
  • Detect, investigate and prevent fraud, abuse, and violations of our Terms of Service.
  • Comply with legal obligations and enforce our agreements.

3. Legal bases for processing

Where the GDPR or similar laws apply, we process personal data on the basis of: performance of a contract (to provide the Service), legitimate interests (to secure and improve the Service and prevent abuse), consent (for non-essential cookies and certain communications), and compliance with legal obligations.

4. How we share information

We do not sell personal information. We share it only as described here:

  • Service providers (sub-processors) — including Stripe (payments), our cloud hosting and content-delivery infrastructure, and email delivery providers configured via SMTP. When you connect a CDN, video is delivered through the provider you choose (for example Cloudflare, AWS CloudFront, KeyCDN or BunnyCDN) under their terms and privacy policies.
  • At your direction — content you publish (streams, VOD, IPTV playlists, embeds) is delivered to the audiences and on the domains you configure.
  • Legal and safety — to comply with law, enforce our terms, or protect the rights, property and safety of Teve, our users or the public.
  • Business transfers — in connection with a merger, acquisition, financing or sale of assets, subject to this Policy.

5. Cookies

We use strictly necessary cookies to run the application (for example, to keep you authenticated), and functional and analytics cookies to remember preferences and measure usage. You can control cookies through your browser settings; disabling strictly necessary cookies may prevent parts of the Service from working.

6. Data retention

We retain account and content data for as long as your account is active. After you delete content or close your account, we delete or de-identify personal data within a commercially reasonable period, except where we must retain it to comply with legal, tax or accounting requirements, resolve disputes, or enforce our agreements. Backups are purged on a rolling schedule.

7. Security

We use technical and organizational measures including encryption in transit, hashed credentials, scoped API keys, access controls and role-based permissions. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International transfers

Teve is operated from Ontario, Canada and may process and store data in other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal data, to object to or restrict certain processing, and to withdraw consent. You can update most account information in the dashboard, or contact us using the details below. You may also lodge a complaint with your local data protection authority.

10. Children

The Service is not directed to children under 16 (or the age defined by local law), and we do not knowingly collect their personal data. If you believe a child has provided us personal data, contact us and we will delete it.

11. Third-party links

The Service links to third-party sites and services (including Stripe, CDN providers and encoder software). Their privacy practices are governed by their own policies.

12. Changes to this Policy

We may update this Policy from time to time. Material changes will be posted here with an updated "Last updated" date and, where appropriate, notified to you by email or in-app.

13. Contact us

Questions or requests about this Policy or your personal data:

  • Email: info@teve.ca
  • Operator: Siman Tech, 2 County Ct Blvd, Unit 400, Brampton, Ontario, Canada

Read the Terms of Service →