How can we help?
The fastest way to reach us is a support ticket from your Teve dashboard — it routes to the right team with your account context attached. Not a customer yet? Email us before you sign up.
Support tickets
Sign in and open a ticket from Support in the dashboard. Track status and reply in a thread.
Reach the team at info@teve.ca for pre-sales questions and account access issues.
Docs & FAQ
Check the FAQ, encoder setup and the API reference first — most answers are there.
Ticket categories
Technical Support
Technical issues, bugs, errors — ingest, playback, transcoding, failover, CDN or API problems.
Billing
Payment, subscription and invoice questions, plan changes, and the Stripe customer portal.
Feature Request
Suggest new features or improvements to the platform and API.
Account
Account settings, password, profile, email verification and team roles.
General Inquiry
Anything else — partnerships, pre-sales, and general questions about Teve.
Priority levels
Support channels and response times depend on your plan — Starter includes email support, Professional adds priority support, and Enterprise includes 24/7 phone support and a dedicated account manager.
Common questions
In OBS, set Settings → Stream → Service to Custom, Server to rtmp://app.teve.ca/live and Stream Key to the key shown for your stream. If it still fails, rotate the stream key in the dashboard and check that your plan's stream limit isn't reached.
Use the adaptive master playlist (master.m3u8) rather than a single rendition so players can switch quality automatically. On Professional and Enterprise plans, connect a CDN and set it as default for wider delivery.
Open the Stripe customer portal from your billing settings to upgrade, downgrade or cancel. Cancellations take effect at the end of the current period, and you can reactivate before then.
Check Usage in the dashboard against your plan limits. Upgrade to a higher plan for more storage and bandwidth, or remove unused VOD assets to free space.
Still stuck? We're here.
Open a ticket from your dashboard or email the team and we'll get you back on air.